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Public Services

12/05/2012
 

Jan Seva Kendra

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Jan Seva Kendra (Gandhinagar) is the first of its kind in several ways. While it is the result of the joint effort of the Gandhinagar District Collectorate and Peach Technovations Pvt. Ltd., it is also a result of the merger of technology and positive governance.

Jan Seva Kendra has a barcode-aided tracking system to trace and to ensure the correct order of processing of applications. The usage of technology in forms like Interactive Voice Response System (IVRS) and online Website allows applicants to check the status of their applications at any time. GSM Messages are sent whenever the processed papers are ready for pick-up, so that an applicant may not need to frequently check the status or visit the Jan Seva Kendra. The software at the Kendra employs a very efficient token-based queue management system. The software also tracks applications and gives well-analyzed information as reports that are automatically sent to the Collector and the department officers by email.

The services at the Kendra include a unique “Citizen ID” feature, wherein a citizen can register himself or herself and provide finger print and photo identification information. Following this registration, any documents that a citizen submits can be stored as archives and can be reused whenever he or she applies again. Registered citizens can also benefit in ways like reduced wait time at the Kendra, online application submission, enhanced security at the time of delivery, and much more.

The Kendra also offers a human touch in addition to the technological conveniences. The operators at the Kendra are well trained with the relevant government procedures, software operation, as well as the right attitude to deliver quality customer service. The management at the Kendra seeks feedback using paper forms as well as through the internet and continuously strives to perfect the services.

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